Privacy Policy

Privacy Policy

This Privacy Policy explains how Praxis Realty (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website, [www.praxisrealty.com.au] (the “Website”), or interact with us in person, by phone, or via email in relation to our property management services.

We are committed to protecting your privacy and handling your personal information responsibly, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. What Personal Information We Collect

We only collect personal information that is reasonably necessary for us to provide our property management services and operate our business. The type of personal information we collect depends on your interaction with us and may include:

• Contact Information: Your name, address, email address, and phone number.
• Identification Information: Copies of identification documents (e.g., driver’s license, passport) for verification purposes, particularly for tenancy applications or property owner verification.
• Financial Information: Bank account details for rental payments or disbursements, credit card details for certain transactions, and income details for tenancy applications.
• Property Information: Details about properties you own or are interested in renting, including property addresses, rental history, and maintenance requests.
• Tenant Information: Rental history, employment details, references, and emergency contacts.
• Communications: Records of your correspondence with us (e.g., emails, phone calls, messages).
• Website Usage Data: Information collected automatically when you visit our Website, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of access. This data is collected using cookies and similar technologies (please refer to our separate Cookie Policy for more details).

2. How We Collect Personal Information

We collect personal information in several ways, including:

• Directly from you: When you fill out forms on our Website, apply for a rental property, sign a management agreement, make an enquiry by phone or email, or communicate with our staff.
• From third parties: This may include previous landlords, employers, credit reporting bodies (with your consent), publicly available sources, or other service providers involved in property transactions.
• Automatically: When you use our Website, through cookies and analytics tools.

3. How We Use Your Personal Information

We use your personal information for the following purposes:

• To provide you with our property management services, including rental property management and Management Letting Rights (MLR) services.
• To process rental applications, conduct reference checks, and verify identity.
• To facilitate lease agreements and property management agreements.
• To manage rental payments, disbursements, and financial reporting.
• To coordinate property maintenance and repairs.
• To communicate with you regarding your property, tenancy, or our services.
• To comply with our legal and regulatory obligations (e.g., real estate legislation, financial reporting).
• To improve our services and customize your experience on our Website.
• To respond to your inquiries and provide customer support.
• For internal record-keeping and administrative purposes.
• For marketing and promotional activities, where we have your consent or are permitted by law.

4. When We Disclose Your Personal Information

We may disclose your personal information to third parties in the course of providing our services or as required by law. These third parties may include:

• Property owners and tenants: As necessary for managing tenancies and properties.
• Maintenance contractors and tradespeople: For repairs and upkeep of properties.
• Third-party service providers: Such as IT support, cloud hosting, payment processors, marketing agencies, and professional advisors (e.g., lawyers, accountants).
• Credit reporting bodies: With your consent, for tenancy applications.
• Government and regulatory authorities: Where required or authorised by law (e.g., real estate authorities, police, courts).
• Body Corporates: For MLR management, ensuring compliance and effective community oversight.
• Potential buyers or sellers: In the context of property transactions where your involvement is relevant.

We take reasonable steps to ensure that third-party service providers we engage are bound by confidentiality and privacy obligations with respect to the protection of your personal information.

5. International Disclosure

We generally store and process personal information within Australia. However, some of our third-party service providers or their servers may be located overseas. In such cases, we will take reasonable steps to ensure that any overseas recipient of your personal information handles it in accordance with the Australian Privacy Principles.

6. Security of Your Personal Information

We are committed to protecting your personal information from misuse, interference, loss, and unauthorized access, modification, or disclosure. We implement a variety of security measures, including:

• Secure systems and databases: To store personal information.
• Access controls: Limiting access to personal information to authorised personnel only.
• Encryption: Where appropriate, for sensitive data transmission.
• Staff training: On privacy and data security best practices.
• Physical security measures: For our premises and hard-copy records.

7. Accessing and Correcting Your Personal Information

You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.

To request access or correction, please contact us using the details below. We may require you to verify your identity before providing access or making corrections. We will respond to your request within a reasonable time and, where permitted by law, may charge a reasonable fee for providing access to your information.

8. Making a Privacy Complaint

If you believe we have breached the Australian Privacy Principles or mishandled your personal information, you may make a complaint to us. Please contact us in writing using the details below. We will investigate your complaint and respond to you within a reasonable timeframe.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner (OAIC) Phone: 1300 363 992
Website: www.oaic.gov.au

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. We will post any changes on this page and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Praxis Realty
Email: admin@praxisrealty.com.au
Phone: 0417 536 999
Address: 69 / 23–49 Florence Street, Teneriffe QLD 4006

Last Updated: May 26, 2025